Privacy Policy

Effective Date: November 2, 2026
Last Updated: November 2, 2026

StrayPOS is a product of Straydos Technologies Ltd (“Straydos,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the StrayPOS website, mobile applications, point-of-sale software, merchant dashboard, support services, and related services (collectively, the “Services”).

This policy applies to merchants, business owners, employees, staff members, customers who interact with merchants using StrayPOS, website visitors, and other users of the Services.

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are

Straydos Technologies Ltd is the controller of personal information processed through StrayPOS, except where a merchant determines the purposes and means of processing customer or employee data within its own business.

For privacy questions, requests, or complaints, contact:

Straydos Technologies Ltd
Email: privacy@straydos.com
Website: https://straydos.com
Attention: Data Protection / Privacy Team

If you are a customer of a StrayPOS merchant and want access to, correction of, or deletion of information held by that merchant, please contact the merchant directly. We will assist the merchant where appropriate.

2. Information We Collect

We collect information you provide directly, information collected automatically, and information received from third parties. Privacy policies commonly distinguish these categories and explain how each is used.

Information You Provide

• Account and business information: Name, email address, phone number, business name, business address, industry, tax or registration details, and login credentials.
• Payment and billing information: Billing address, payment method details, transaction records, invoices, and subscription information. Full payment card numbers are generally processed by payment processors and are not stored on our systems unless necessary and securely handled.
• Merchant and staff information: Employee names, roles, permissions, work email addresses, phone numbers, PINs, shift information, and other staff-management data.
• Customer information: Names, contact details, loyalty-program information, order history, delivery addresses, preferences, and other details entered by merchants or customers.
• Communications: Messages, emails, support tickets, feedback, survey responses, and other information you send to us.
• Marketing preferences: Newsletter subscriptions, event registrations, and communication preferences.

Information Collected Automatically

When you access StrayPOS, we may automatically collect:

• IP address and approximate location
• Device type, operating system, browser type, and language settings
• Device or account identifiers
• Pages viewed, features used, and interactions with the Services
• Login times, session duration, and error logs
• Cookies, pixels, local storage, and similar tracking technologies

Information From Third Parties

We may receive information from:

• Payment processors and financial institutions
• Identity-verification or fraud-prevention providers
• Analytics and advertising providers
• App stores and device platforms
• Business partners, resellers, or referral sources
• Publicly available sources

3. How We Use Information

We use personal information to:

• Create, operate, maintain, and secure StrayPOS accounts
• Process transactions, subscriptions, invoices, and payments
• Provide customer support and respond to inquiries
• Enable point-of-sale, inventory, reporting, staff-management, loyalty, and business-analytics features
• Personalize and improve the Services
• Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized access
• Comply with legal, tax, accounting, regulatory, and contractual obligations
• Send service updates, security alerts, administrative messages, and, where permitted, marketing communications
• Enforce our terms, policies, and agreements

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Contract: To provide the Services you or your organization have requested.
• Legitimate interests: To improve, secure, and promote StrayPOS, prevent fraud, and communicate relevant business information.
• Consent: For optional marketing, certain cookies, and other processing where consent is required.
• Legal obligation: To comply with tax, accounting, consumer-protection, and other legal requirements.
• Vital interests: To protect the safety, security, or rights of users and others.

GDPR-style privacy disclosures typically identify the controller, data categories, collection methods, purposes, legal bases, retention, recipients, international transfers, and individual rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, remember preferences, analyze usage, improve performance, and support marketing.

You can manage cookies through your browser settings and, where available, our cookie-preferences tool. Blocking certain cookies may affect the functionality of StrayPOS.

6. How We Share Information

We do not sell personal information. We may share personal information only as described below:

• Service providers: Hosting, cloud storage, payment processing, analytics, communication, customer-support, security, and other vendors that help us operate the Services.
• Merchants: Where you are a customer or employee interacting with a merchant’s StrayPOS account, the merchant may access information associated with its business.
• Payment and financial partners: To process payments, prevent fraud, and comply with financial regulations.
• Professional advisers: Auditors, lawyers, accountants, and insurers under confidentiality obligations.
• Corporate transactions: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.
• Legal and safety purposes: To comply with law, respond to lawful requests, protect rights, property, security, or prevent harm.
• With your consent: Where you direct us to share information with a third party.

7. International Data Transfers

StrayPOS may process or store personal information in countries other than your own. Where personal information is transferred internationally, we use appropriate safeguards, such as contractual clauses, security measures, and data-processing agreements, as required by applicable law.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including:

• Providing and maintaining the Services
• Meeting legal, tax, accounting, and regulatory requirements
• Resolving disputes and enforcing agreements
• Maintaining security and fraud-prevention records

Retention periods vary depending on the type of data, the nature of the account, and applicable legal requirements. When information is no longer needed, we delete or anonymize it in a secure manner.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information, including:

• Encryption in transit and, where appropriate, at rest
• Access controls and role-based permissions
• Multi-factor authentication where available
• Monitoring, logging, and security testing
• Vendor due diligence and contractual safeguards
• Incident-response and breach-management procedures

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information against unauthorized access, disclosure, alteration, and destruction.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Receive a copy of your information in a portable format
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information, where applicable
• Limit the use of sensitive personal information, where applicable
• Lodge a complaint with a relevant data-protection authority

CCPA/CPRA-style rights commonly include the rights to know, delete, correct, opt out of sale or sharing, and limit the use of sensitive personal information.

To exercise your rights, contact privacy@straydos.com. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

11. Children’s Privacy

StrayPOS is intended for businesses and individuals aged 18 or older. We do not knowingly collect personal information from children under the age of 13, or a higher minimum age where required by local law.

If you believe a child has provided personal information to us, contact us at privacy@straydos.com, and we will take appropriate steps to delete it.

12. Third-Party Links and Services

The Services may contain links to third-party websites, apps, payment gateways, or integrations. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services before providing personal information.

13. Data Breaches

If a personal-data breach occurs that is likely to result in a risk to individuals’ rights and freedoms, we will assess the incident, take steps to contain and remediate it, notify affected individuals and regulators where legally required, and document our response.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and may provide additional notice through the Services, email, or other appropriate channels.

Your continued use of StrayPOS after an update constitutes acceptance of the revised policy, except where further consent is required by law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Straydos Technologies Ltd
Email: privacy@straydos.com
Website: https://straydos.com