Official Documentation • StrayPOS Platform

Terms of Service

Last updated November 2, 2026

Effective Date: November 2, 2026
Last Updated: November 2, 2026

These Terms of Service (“Terms”) govern your access to and use of StrayPOS, including its website, mobile applications, point-of-sale software, merchant dashboard, APIs, hardware integrations, support services, and related services (collectively, the “Services”).

StrayPOS is a product of Straydos Technologies Ltd (“Straydos,” “we,” “us,” or “our”).

By creating an account, accessing the Services, clicking “I Agree,” or using StrayPOS in any way, you agree to these Terms. If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Services.

1. Definitions

“Merchant” means a business that subscribes to or uses StrayPOS.
“User” means any person who accesses or uses the Services, including merchants, staff, administrators, and authorized users.
“Customer Data” means information, transactions, orders, inventory records, customer records, and other data submitted to or generated through the Services by or on behalf of a Merchant.
“StrayPOS Materials” means the StrayPOS software, platform, website, documentation, trademarks, logos, designs, and related content.
“Subscription” means a paid plan or service arrangement for access to StrayPOS.

2. Eligibility and Accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create a StrayPOS account. If you use StrayPOS on behalf of a company, you confirm that the company is validly existing and authorized to do business.

You agree to:

Provide accurate, complete, and current registration information.
Keep your password, PIN, API keys, and login credentials confidential.
Be responsible for all activity that occurs under your account.
Promptly notify us at support@straydos.com if you suspect unauthorized access or account compromise.
Ensure that only authorized personnel access your Merchant account.

We may suspend or terminate accounts that provide false information, breach these Terms, or create security or legal risks.

3. Description of the Services

StrayPOS provides point-of-sale and business-management tools that may include, depending on your plan:

Sales processing and checkout tools
Inventory and product management
Staff roles, permissions, and shift management
Customer, loyalty, and marketing features
Reporting, analytics, and business insights
Payment-processing integrations
Receipts, refunds, discounts, and order management
APIs, integrations, and connected hardware support

We may add, modify, suspend, or discontinue features from time to time. Where a change materially reduces core functionality of a paid Subscription, we will provide reasonable notice where practicable.

4. Subscriptions, Fees, and Payment

Certain features of StrayPOS require a paid Subscription. Fees, billing cycles, and plan limits are displayed at checkout, in your dashboard, or in an applicable order form.

By subscribing, you agree to:

Pay all applicable fees, taxes, and charges.
Provide valid payment information.
Allow recurring billing until the Subscription is cancelled, where applicable.
Pay overdue amounts within the period stated in your invoice or account dashboard.

Unless expressly stated otherwise:

Fees are non-refundable.
Subscriptions renew automatically until cancelled.
We may change pricing with reasonable advance notice.
Price changes apply to future billing periods, not amounts already billed.
Failure to pay may result in suspension or termination of access.

Refunds, cancellations, and trial terms, if any, will be governed by the specific plan terms displayed at the time of purchase.

5. Acceptable Use

You agree not to use StrayPOS to:

Violate any applicable law, regulation, or third-party right.
Process fraudulent, unauthorized, illegal, or misleading transactions.
Sell prohibited products or services.
Upload malware, viruses, or harmful code.
Attempt to gain unauthorized access to the Services, other accounts, or systems.
Reverse engineer, decompile, or attempt to extract the source code of StrayPOS, except where permitted by law.
Copy, resell, sublicense, lease, or commercially exploit the Services without our written permission.
Interfere with the operation, security, or performance of the Services.
Use the Services to harass, defraud, spam, or harm any person or business.
Circumvent usage limits, access controls, or fees.

We may investigate suspected violations and suspend access where necessary to protect users, data, systems, or legal compliance.

6. Merchant Responsibilities

If you are a Merchant, you are responsible for:

The lawfulness of your business and the products or services you sell.
Obtaining all required licenses, permits, and approvals.
The accuracy of product, pricing, tax, inventory, and customer information.
Your relationship with your customers, employees, suppliers, and payment providers.
Compliance with consumer-protection, data-protection, tax, and payment regulations.
Ensuring your staff use StrayPOS appropriately and keep credentials secure.
Maintaining backups of information you choose to export or store outside StrayPOS.

StrayPOS provides software tools; it is not the seller of Merchant products or services and is not responsible for Merchant conduct, fulfillment, refunds, warranties, or customer disputes.

7. Customer Data and Privacy

You retain ownership of your Customer Data. You grant Straydos a limited, non-exclusive, worldwide license to host, store, process, reproduce, transmit, and display Customer Data solely as needed to provide, secure, support, and improve the Services.

We will handle personal information in accordance with our Privacy Policy. You are responsible for having a lawful basis to collect and process the personal information of your customers and employees.

You may export Customer Data through available dashboard or API features, where applicable. After account termination, we may retain or delete data according to our data-retention practices, legal obligations, and backup procedures.

8. Intellectual Property

StrayPOS, including its software, interfaces, designs, documentation, trademarks, logos, and content, is owned by Straydos Technologies Ltd or its licensors.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your Subscription.

You may not:

Copy, modify, or create derivative works from StrayPOS Materials.
Remove proprietary notices or branding.
Use StrayPOS trademarks without written permission.
Use the Services to build a competing product or service.

You retain ownership of content you upload, such as logos, product images, menus, and marketing materials. You grant us the limited license needed to display and process that content within the Services.

9. Third-Party Services and Hardware

StrayPOS may integrate with third-party payment processors, accounting tools, delivery services, hardware providers, analytics platforms, and other services.

Your use of third-party services may be subject to separate terms and privacy policies. We are not responsible for third-party services, their availability, security practices, fees, or actions.

Hardware compatibility, warranty, maintenance, and support may depend on the manufacturer or supplier of the hardware.

10. Service Availability

We aim to provide reliable access to StrayPOS, but we do not guarantee uninterrupted or error-free service. The Services may be unavailable due to maintenance, updates, network issues, third-party outages, force majeure events, or other factors beyond our reasonable control.

Unless a separate service-level agreement applies, StrayPOS is provided without a guaranteed uptime commitment.

11. Disclaimers

Except as expressly stated in these Terms, the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted operation.

We do not warrant that:

The Services will meet your business requirements.
Transactions will always be processed without delay or error.
Third-party integrations will remain available.
The Services will be free from bugs, interruptions, or security incidents.

12. Limitation of Liability

To the maximum extent permitted by law, Straydos Technologies Ltd and its officers, employees, agents, and suppliers will not be liable for:

Indirect, incidental, special, consequential, exemplary, or punitive damages.
Lost profits, revenue, goodwill, business opportunities, or data.
Business interruption or operational losses.
Claims arising from Merchant products, services, pricing, taxes, refunds, or customer disputes.
Claims arising from third-party payment processors, hardware, internet connectivity, or integrations.

Our total aggregate liability for all claims relating to the Services will not exceed the amount you paid to us for the Services in the 12 months immediately before the event giving rise to the claim, or the maximum amount permitted by applicable law, whichever is lower.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, these limitations apply only to the extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Straydos Technologies Ltd and its affiliates, officers, employees, and agents from claims, damages, losses, liabilities, and expenses, including reasonable legal fees, arising from:

Your use of the Services.
Your breach of these Terms.
Your violation of applicable law or third-party rights.
Customer Data you submit or process through StrayPOS.
Disputes with your customers, employees, suppliers, or payment providers.
Your products, services, promotions, refunds, taxes, or business practices.

14. Termination

You may cancel your Subscription or close your account at any time through your account settings or by contacting support, subject to applicable billing terms.

We may suspend or terminate your access to the Services, with or without notice, if:

You breach these Terms.
Payment fails or remains overdue.
We reasonably believe your use creates legal, security, fraud, or reputational risk.
Required by law or a competent authority.
We discontinue the Services or a material feature.

Upon termination:

Your right to access and use StrayPOS ends immediately.
Outstanding fees remain payable.
We may disable account access and retain or delete data as permitted by law.
Sections intended to survive termination, including intellectual property, disclaimers, liability, indemnification, and dispute resolution, will remain in effect.

15. Changes to the Services and Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last Updated” date and may notify you by email, dashboard notice, or another reasonable method.

Continued use of StrayPOS after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Services and may cancel your Subscription.

16. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Straydos Technologies Ltd is registered, without regard to conflict-of-law rules, unless applicable law requires otherwise.

Before starting formal legal proceedings, the parties should attempt to resolve the dispute in good faith by contacting legal@straydos.com.

Where permitted, disputes will be resolved in the courts of the jurisdiction where Straydos Technologies Ltd is registered. Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief.

17. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any plan-specific terms, form the entire agreement between you and Straydos regarding the Services.
Severability: If any provision is invalid or unenforceable, the remaining provisions will remain in effect.
No Waiver: Our failure to enforce a provision is not a waiver of that provision.
Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or corporate restructuring.
Notices: We may provide notices through the Services, email, or your account dashboard.
Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, labor disputes, internet failures, or government actions.

18. Contact Us

For questions about these Terms, contact:

Straydos Technologies Ltd
Email: legal@straydos.com
Support: support@straydos.com
Website: https://straydos.com